Returns

SOMETHING NOT QUITE RIGHT? NOT A PROBLEM!

All discounted items over 10% are final sale, no returns or exchanges. Any attempted returns over this discount will be returned back to customers at their cost. We currently offer returns for EU customers within 14 days of you receiving your parcel.

RETURN/EXCHANGE POLICY: 

For returns please click here to access our Returns Portal. 

PLEASE READ THE BELOW INFORMATION BEFORE SUBMITTING A RETURN. FAILURE TO DO SO MAY RESULT IN A DELAY TO YOUR RETURN BEING PROCESSED

USING SELF POST LABELS - By using a self post label you accept liability and responsibility for any parcels that may go missing during the return. This includes parcels that are classed as "Delivered" on the tracking but we have not received the return at our hub. Please only use a door to door service if using self post. If a parcel is sent to a collection point this will result in the parcel being lost and we take no responsibility if this would to occur.  For extra assurance please purchase a label via our portal, as we are able to conduct investigations for any parcels that may get lost during transit. We are unable to do so for Self Post Labels. 

RETURNS FROM SPANISH/FRENCH/PORTUGUESE ISLANDS - Please do not use a self post label. Only returns where the label is purchased through the portal will be accepted. 

POLAR KNEE SLEEVES: If returning Polar Knee Sleeves please email hello@a7europe.com with photos of the knee sleeves condition (both inside and out) before initiating the return, to confirm they are in resalable condition. The sleeves must be in pristine condition and must have the original packaging. The item must NOT be washed or dried and NOT have any smell or marks on the inside or outside. No refunds will be granted for returns that do not meet this policy and there may be a delay of up to 12 weeks to your return if we do not have this information beforehand. 

  • We offer returns for refund or store credit.
  • For returns you will need your order number (beginning with A7EU), postcode and email address. Please ensure all this information is provided, otherwise there may be a delay to your return being processed of up to 14 working days. 
  • Where a credit note is requested, we will email this to the email address that is associated to the original order once the parcel has been inspected and processed.
  • Via the portal you can either choose to purchase a returns label or use the self post option. 

For those who purchase a returns label – You will receive a label and a returns form, along with a selection of drop off locations. The label goes ON the parcel.  The returns form goes IN the parcel. 

For those who have selected self-post - You will receive a returns address and a returns form. The returns address goes ON the parcel, and you can then purchase a shipping label at your local post office. The returns form goes IN the parcel.  

  • We DO NOT offer returns or exchanges for men's briefs or hats for hygienic reasons. Socks MUST NOT have the hygiene seal broken and if you are returning socks, proof of this needs to be sent to hello@a7europe.com before the return is processed. Without this, there may be a delay in your return being processed of up to 12 weeks. 
  • We DO NOT offer returns for collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 15% off discount.
  • Returns are only granted within 14 days from your order being received. This allows for ample time to inspect the products before use. For orders placed from November 1 - December 31, you have 60 days from receiving your parcel to process a return.
  • We can not offer returns for any orders delivered outside of the EU.
  • The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.
  • Products may be tried on for sizing, but not used for a workout.
  • If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.
  • If returning a lever belt, please make sure to secure the lever with bubble wrap to avoid any damage during transit.
  • If the product does not meet the return criteria, we reserve the right to reject the return. 
  • If the product is returned in an unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.
  • Be sure to carefully select the right size by following our size charts provided BEFORE you checkout. The general rule is to compare our size charts to the measurements of well-fitting clothing you already own and choosing the closest size, up or down, depending on your fit preference. If you have sizing questions please feel free to reach out to hello@a7europe.com.

IF YOU RECEIVED...

(a) Defective Item - In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7europe.com. We will not be able to issue refunds on defective items without prior notification.

(b) Wrong Item - In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to hello@a7europe.com.. We will not be able to issue refunds without prior notification.

(c) Missing item(s) - In the event that you are missing items in your order. Once we receive this message we will try our hardest to locate the missing item and send this out to you within 3-5 working days. However this may take up to 14 working days if couriers have to open an investigation on the order. 

The above relates to orders within the EU. International orders will be dealt with on a case by case basis. 

CARE INSTRUCTIONS

Tops & Outerwear:

  • Machine wash cold with like colours
  • Use mild detergent
  • Do not use fabric softener
  • Do not bleach
  • Tumble dry low
  • Do not iron

Bottoms & Socks:

  • Machine wash warm with like colours
  • Do not bleach
  • Tumble dry medium heat
  • Do not iron

Singlets:

  • Machine wash warm/ cold
  • Line dry
  • Do not bleach
  • Do not iron

Knee Sleeves:

  • Hand wash with warm water and mild detergent (no harsh chemicals, strong scents or detergents)
  • Do not bleach
  • Air dry - do NOT use the dryer
  • Do not iron
  • Let air dry after use - do NOT use the dryer
  • Make sure the sleeves are fully dry before using them again

Hats:

  • Hand wash with warm water and mild detergent
  • Do not bleach
  • Wash with like colours
  • Air dry - do NOT use the dryer
  • Do not iron

U Bag

  • Spot clean with warm water, gentle soap and a washcloth
  • Let it air dry
  • Do not run your bag through the washer or the dryer
  • Do not overexpose your bag to light and heat

Belt

If you wear your leather belt a lot, it will likely get a little grungy, so it is important to take good care of it.

We recommend treating the leather with Bick 4 Leather Conditioner or Natural Beeswax. Conditioning the leather will reinvigorate the leather with necessary natural oils, refresh its appearance and make it look smooth and hydrated. It may also help hide minor scratches and wear-and-tear as the belt is broken in. You can clean the buckle with a mild cleaner or a damp cloth. Make sure to remove the lever buckle from the belt prior to cleaning it.

Contact: Please email our Customer Service Team at hello@a7europe.com if you have any questions or concerns.