Something not quite right? Not a problem!
We currently offer returns for EU customers within 14 days of you receiving your parcel. As an extension of our standard 14 day return policy, for orders placed from November 1 - December 31, you have 60 days from receiving your parcel to process a return.
• We do not offer exchanges at this time, however we do offer returns from all EU countries via our Ezi Returns Portal where you can purchase a returns label. We offer refunds or store credit for returns.
• For returns within the EU, please contact email@example.com. Please include your order number, which products are being returned, reason for return and if store credit or a refund is preferred.
• If an alternative product is required, please then place a new order for the desired item via the website. This will ensure faster delivery of the desired item.
• We must be notified via email to firstname.lastname@example.org before the returns process can begin. We do not accept returns without notification.
• Returns are only granted within 14 days from your order being received. This allows for ample time to inspect the products before use. For orders placed from November 1 - December 31, you have 60 days from receiving your parcel to process a return.
• We can not offer returns for any orders delivered outside of the EU.
• We offer returns for refund or store credit.
• We DO NOT offer returns for collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 15% off discount.
• We DO NOT offer returns or exchanges for men's briefs, hats or socks for hygienic reasons.
• The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.
• Products may be tried on for sizing, but not used for a workout.
• If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.
• If returning a lever belt, please make sure to secure the lever with bubble wrap to avoid any damage during transit.
• If the product does not meet the return criteria, we reserve the right to reject the return.
• If the product is returned in an unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.
• Your return request will be automatically cancelled if we do not receive shipping confirmation for the returned item within 30 days of the notification email you sent to email@example.com.
• Be sure to carefully select the right size by following our size charts provided BEFORE you checkout. The general rule is to compare our size charts to the measurements of well-fitting clothing you already own and choosing the closest size, up or down, depending on your fit preference. If you have sizing questions please feel free to reach out to firstname.lastname@example.org.
If you received...
(a) Defective Item In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to email@example.com. We will not be able to issue refunds on defective items without prior notification.
(b) Wrong Item In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to firstname.lastname@example.org.. We will not be able to issue refunds without prior notification.
(c) Missing item(s) In the event that you are missing items in your order. Once we receive this message we will try our hardest to locate the missing item and send this out to you within 3-5 working days.
Care instructions for t-shirts, tanks, hoodies, joggers and shorts:
• Machine wash cold with like colours
• Do not bleach
• Tumble dry low
• Do not iron
A7 CONE Knee sleeve care instructions:
• Machine wash on delicate cycle
• Use mild detergent - NO bleach
• Wash with like colours
• Hang dry - do NOT use the dryer
• Make sure the sleeves are fully dry before using them again
Contact: Please email our Customer Service Team at email@example.com you have any questions or concerns.